Support
We’re happy to help with KCL Canvas and other KCL Cloud apps.
Email support@kcl.cloud and we’ll get back to you, usually within one working day.
For step-by-step help with pictures, see the KCL Canvas how-to guide.
Quick answers
The TV remote won’t reach a setting
Use the arrow keys to move and OK to select. Left and right move between the settings menu and its options; Back closes Settings.
My OneDrive photos aren’t showing
In Settings → Media → Cloud storage, check the folder is listed and that “Include all sub-folders” is set the way you want. If you see a reconnect message, open Settings → Account and reconnect your Microsoft account.
I can’t see my work SharePoint or shared calendars
With a work or school Microsoft account, open Settings → Account and choose Allow SharePoint and shared items, then approve on Microsoft’s screen.
How do I pay on a TV?
Open Settings → Account → Licence and scan the code with your phone. Your TV turns ad-free as soon as the payment goes through.
How do I delete my account?
Open Settings → Account → Delete account. Your account, settings, lists and Microsoft connection are permanently removed from our servers.
Policies
KCL Cloud is operated by Kirkpatrick Consult Limited. See kcltd.es for company details.